Order Cancellations
Orders can be canceled within 2 hours of placing the order.
After 2 hours, all orders are considered final and cannot be canceled as processing and preparation begin immediately.
Refunds & Returns
Our refund and return policy lasts 14 days from the date of purchase.
If 14 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To qualify for a refund:
- Items must be unused and in the original condition and packaging in which they were received.
- Proof of purchase (receipt or order confirmation) is required.
- Refunds are processed only after the item has been inspected and approved by Drivesville.
Once approved, a refund will be issued to your original method of payment. Please allow a few business days for your financial institution to process it.
Note: Shipping or delivery fees are non-refundable.
Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards
- Downloadable or digital products
- Perishable or consumable goods
- Custom or special-order items
Pickup Orders
Orders placed for pickup must be collected within 30 days of purchase.
If an order is not picked up within that time, Drivesville reserves the right to cancel the order and issue a partial refund subject to a 50% restocking fee.
If you’re unable to pick up your order, please contact us as soon as possible to discuss alternative arrangements.
Exchanges
Exchanges are only available for defective or damaged items.
To request an exchange, contact us at [email protected] with your order details and photos of the issue.
Shipping Returns
To return an eligible product, please mail or deliver it to:
Drivesville
305 Plus Park Blvd, Ste 300
Nashville, TN 37217
Customers are responsible for return shipping costs. We recommend using a trackable shipping method or shipping insurance, as Drivesville cannot guarantee receipt of returned items.
Need Help?
For any questions regarding cancellations, returns, or pickups, please contact us at [email protected].
We’re happy to help make the process smooth and fair for everyone.
